Education
University of South Florida | Tampa, Florida
- Master of Science in Management Information Systems — May 2007 Magna Cum Laude
- Bachelor of Science in Management Information Systems — August 2003 with Honors
Work History
Software Engineer III
- Aided in analysis and design of a document automation infrastructure using Exstream Dialogue.
- Lead Exstream Dialogue developer for new Client Correspondence application.
- Performed systems analysis for new Client Correspondence application utilizing Exstream Dialogue.
- Lead effort to establish and implement change control standards for Exstream Dialogue applications.
- Took lead establishing and automating the development setup procedures for Exstream Dialogue.
- Helped identify and define development standards for performing Exstream Dialogue development.
- Administrator for Exstream Dialogue design databases and development environments.
Application Developer/Analyst III
- Development Lead for various applications within Global Client Access.
- Managed all QA/UAT and Production implementations for various Global Client Access systems.
- Technical liaison between Business, Development, QA, Product, and vendor personnel.
- Develop business requirements and technical design documents for system upgrades.
- System Administrator for eGain Knowledge Base Application.
- Developed web-based reporting application for Knowledge Base Usage Statistics in ASP.NET.
- Trained end-users on key feature and new functionality of Global Client Access systems.
- Support UNIX and Wintel server environments for various maintenance and upgrades.
Consultant
Orange & Rockland
| St. Petersburg, Florida & Spring Valley, New York
- Developed ASP pages, using HTML, COM+, CSS, VBScript, and JavaScript for Energy Market.
- Wrote Visual Basic 6.0 application to download and parse CSV files from the Internet.
Midwest ISO (MISO)
| Carmel, Indiana
- System Lead for all testing activities of the client’s Portal and Siebel eEnergy applications.
- Developed enhancements and performed system maintenance for client’s Siebel eEnergy suite.
- Coded system enhancements for clients Portal using Java, JavaScript and Oracle.
- Prepared system test conditions and scripts to verify business functionality of enhancements.
- Gathered data requirements and executed unit, system, and technical connectivity tests.
- Developed various VBA, VB Script, and DOS Batch applications to help automate testing.
Co-op Computer Programmer
- Developed various UNIX shell scripts to automate daily activities.
- Developed benefits tracking system for Human Resources using Visual Basic 6.0 and SQL Server.
- Developed web-based interface for benefits tracking system using ASP.NET and VB.NET.
- Developed cycle counting module for warehouse inventory using Visual Basic 6.0 with Access.
Teaching Assistant for Management Information Systems Department
- Tutored students in C programming and Microsoft Office 2000 applications.
- Assisted professors in classroom and administered examinations.
Computer Skills
Programming Languages
- ASP/ASP.NET
- C#
- C/C++
- CSS
- DOS Batch
- HTML/DHTML
- Java/JSP
- JavaScript
- Rate Language
(LODESTAR) - Siebel eScript
- SQL
- VB/VB.NET
- VBScript/VBA
Software/Application Suites
- Databases: Microsoft Access, Oracle, and SQL Server
- Reporting: Crystal Reports and Microsoft Access Reports
- Desktop Platforms: DOS, Windows 9x/NT/2000/XP/Vista and Linux
- Server Platforms: Windows Server NT/2000/2003/2008 and UNIX/Linux
- Productivity Suites: Microsoft Office 9x/2000/XP/2003/2007
- Knowledge Management Suites: eGain Knowledge/Self-Service
- Document Automation/Production: Exstream Dialogue