Résumé

Education

Work History

Raymond James & Associates, Inc.  |  St. Petersburg, Florida  |  September 2007 — Present
Software Engineer III
  • Aided in analysis and design of a document automation infrastructure using Exstream Dialogue.
  • Lead Exstream Dialogue developer for new Client Correspondence application.
  • Performed systems analysis for new Client Correspondence application utilizing Exstream Dialogue.
  • Lead effort to establish and implement change control standards for Exstream Dialogue applications.
  • Took lead establishing and automating the development setup procedures for Exstream Dialogue.
  • Helped identify and define development standards for performing Exstream Dialogue development.
  • Administrator for Exstream Dialogue design databases and development environments.
JPMorgan Chase & Co.  |  Tampa, Florida  |  July 2005 — September 2007
Application Developer/Analyst III
  • Development Lead for various applications within Global Client Access.
  • Managed all QA/UAT and Production implementations for various Global Client Access systems.
  • Technical liaison between Business, Development, QA, Product, and vendor personnel.
  • Develop business requirements and technical design documents for system upgrades.
  • System Administrator for eGain Knowledge Base Application.
  • Developed web-based reporting application for Knowledge Base Usage Statistics in ASP.NET.
  • Trained end-users on key feature and new functionality of Global Client Access systems.
  • Support UNIX and Wintel server environments for various maintenance and upgrades.
Accenture, Ltd.  |  St. Petersburg, Florida  |  September 2003 — July 2005
Consultant
Orange & Rockland   |  St. Petersburg, Florida & Spring Valley, New York
  • Developed ASP pages, using HTML, COM+, CSS, VBScript, and JavaScript for Energy Market.
  • Wrote Visual Basic 6.0 application to download and parse CSV files from the Internet.
Midwest ISO (MISO)   |  Carmel, Indiana
  • System Lead for all testing activities of the client’s Portal and Siebel eEnergy applications.
  • Developed enhancements and performed system maintenance for client’s Siebel eEnergy suite.
  • Coded system enhancements for clients Portal using Java, JavaScript and Oracle.
  • Prepared system test conditions and scripts to verify business functionality of enhancements.
  • Gathered data requirements and executed unit, system, and technical connectivity tests.
  • Developed various VBA, VB Script, and DOS Batch applications to help automate testing.
Time Customer Service, Inc.  |  Tampa, Florida  |  August 2002 — June 2003
Co-op Computer Programmer
  • Developed various UNIX shell scripts to automate daily activities.
  • Developed benefits tracking system for Human Resources using Visual Basic 6.0 and SQL Server.
  • Developed web-based interface for benefits tracking system using ASP.NET and VB.NET.
  • Developed cycle counting module for warehouse inventory using Visual Basic 6.0 with Access.
University of South Florida  |  St. Petersburg, Florida  |  January 2002 — May 2002
Teaching Assistant for Management Information Systems Department
  • Tutored students in C programming and Microsoft Office 2000 applications.
  • Assisted professors in classroom and administered examinations.

Computer Skills

Programming Languages
  • ASP/ASP.NET
  • C#
  • C/C++
  • CSS
  • DOS Batch
  • HTML/DHTML
  • Java/JSP
Software/Application Suites
  • Databases:  Microsoft Access, Oracle, and SQL Server
  • Reporting:  Crystal Reports and Microsoft Access Reports
  • Desktop Platforms:  DOS, Windows 9x/NT/2000/XP/Vista and Linux
  • Server Platforms:  Windows Server NT/2000/2003/2008 and UNIX/Linux
  • Productivity Suites:  Microsoft Office 9x/2000/XP/2003/2007
  • Knowledge Management Suites:  eGain Knowledge/Self-Service
  • Document Automation/Production:  Exstream Dialogue